Returns & Exchanges
At ThePokeHive, we want you to love your new fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. If your purchase isn't a perfect fit, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are intact, and include the packing slip provided in your confirmation email.
Ship It Back
Print the prepaid shipping label generated from our portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our hive receives and inspects your items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing